Mary Washington Healthcare Receives 2024 Press Ganey Human Experience Guardian of Excellence Award®

Mary Washington Healthcare is recognized as a leader in patient experience within the healthcare industry, signifying the best practices businesses should consider implementing in a new year.

Fredericksburg, VA (January 7, 2025) – Mary Washington Healthcare (MWHC) proudly announces that it has been named a 2024 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.

As a winner of the Press Ganey HX Guardian of Excellence Award®, MWHC is in the top 5% of healthcare providers in delivering excellent patient experience in the last year. Awarded are Mary Washington Hospital’s Outpatient Rehabilitation as well as Outpatient Services at Imaging Center for Women and Medical Imaging at Lee’s Hill.

Mike McDermott, President and Chief Executive Officer of Mary Washington Healthcare, expressed gratitude for the recognition, stating, "We are honored to receive each of these Press Ganey Human Experience Guardian of Excellence Awards. This achievement reflects our commitment to providing exceptional care and support to our patients and community."

"Mary Washington Healthcare is redefining what it means to provide compassionate care,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “Their empathetic approach to patients and their unwavering support for staff fosters genuine human connections and a positive, nurturing environment. We're privileged to be a part of their journey and witness their remarkable achievements."

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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About Mary Washington Healthcare

Mary Washington Healthcare is a fully integrated, regional healthcare system that provides inpatient and outpatient care at over 60 facilities including Mary Washington Hospital, a 471-bed tertiary hospital, Stafford Hospital, a 100-bed community hospital, four emergency departments, and a multi-specialty graduate medical education program. Mary Washington Healthcare is a non-profit health system with a longstanding commitment to provide care regardless of ability to pay. For more information about our services and facilities, visit mwhc.com.

About Press Ganey

Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.